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CandH campaign to end premium line rip off

ticketqueueToday ClaretandHugh are calling for an end to the Premium line rip off number for the ticket office.

Many supporters continue to receive large mobile phone bills after calling the West Ham ticket office. 0871 numbers are regarded as premium numbers and not included in any mobile call plans.

West Ham do point out the costs in the small print on the website. The cost to the ticket office phone line is 13p per minute plus an access charge from the caller’s phone operator.

Three and Virgin Mobile charge their customers 45p per minute access charge to call 0871 numbers so the combined cost is 58p per minute.
EE charge their customers 50p per minute access charge to call 0871 numbers so the combined cost is 63p per minute.
O2 and Vodafone charge their customers 55p per minute access charge to call 0871 numbers so the combined cost is 68p per minute.
If you use a landline, the following rates apply:
BT charge their customers 11p per minute access charge to call 0871 numbers so the combined cost is 24p per minute.
Virgin Media charge their customers 11.25p per minute access charge to call 0871 numbers so the combined cost is 24.25p per minute.
Sky charge their customers 11.5p per minute access charge to call 0871 numbers so the combined cost is 24.5p per minute.

Many supporters complain they no longer have access to a landline and that their mobile is their only way to call the ticket line. Although the new ticket office website offering has improved there are still a number of tasks which you need to call the ticket office. These include upgrading a junior ticket and checking or using your Ecredit balance.

Today, we are calling for an end to this rip off line. If you support this campaign sign our online petition here. http://www.thepetitionsite.com/en-gb/809/708/558/say-no-to-0871-ticket-office-number/

 

About Sean Whetstone

I am Season Ticket Holder in West stand lower at the London Stadium and before that, I used to stand in the Sir Trevor Brooking Lower Row R seat 159 in the Boleyn Ground and in the Eighties I stood on the terraces of the old South Bank. I am a presenter on the West Ham Podcast called MooreThanJustaPodcast.co.uk. A Blogger on WestHamTillIdie.com a member of the West Ham Supporters Advisory Board (SAB), Founder of a Youtube channel called Mr West Ham Football at http://www.youtube.com/MrWestHamFootball, I am also the associate editor here at Claret and Hugh. Life Long singer of bubbles! Come on you Irons! Follow me at @Westhamfootball on twitter

5 comments on “CandH campaign to end premium line rip off

  1. Now this is something worth addressing rather than some fans slapping Brady about in a macho way from behind a keyboard 😛
    Mind you this wont effect a lot of the biggest moaners because they never go to matches 😛

  2. Great idea, I signed the petition, lets hope they finish the unfair practice.

  3. This and the farce of the Claret Membership are the 2 areas that seriously need moaning about! Both total rip offs in there own way.

    • Agree mate, they should look at the +2 also and wherever possible put claret members that are on the season ticket waiting list into season tickets. I have already paid out about as much as the cheapest season tickets in match tickets plus my membership, when I look at how many empty seats there are each game it does irritate me that genuine supporters are missing out. I understand the reasons they did what they did but they should take a look at it again with the benefit of hindsight and address it.

  4. I heard the club we’re doing this anyway so why are you doing a petition?

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