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Bet Cup ticket sales hit by problems

West Ham ticket office have been beset by problems for the upcoming Betway Cup against Atalanta on 7th August

On Monday the club announced they were aware of a technical issue that a small number of supporters are experiencing with the ticketing site when attempting to purchase tickets for the Betway Cup. This has been raised with our system provider and we’re working to resolve the issue as soon as possible.

Ticket office phones were swapped with the club confirmed ticket lines are currently very busy earlier this week with long wait times.

Supporters have complained that purchasing a ticket for the pre-season friendly requires a West Ham client reference which is attached to a unique email address.

Parents have complained that their younger children do not have email addresses as many email providers require that a user be 13 or older to sign up for an email account.

The club is pushing ahead with a digital-only ticket for this fixture with an option to self-print from home. The club have said supporters will receive their electronic tickets 24-48 hours before kick off.

 

About Sean Whetstone

I am Season Ticket Holder in West stand lower at the London Stadium and before that, I used to stand in the Sir Trevor Brooking Lower Row R seat 159 in the Boleyn Ground and in the Eighties I stood on the terraces of the old South Bank. I am a presenter on the West Ham Podcast called MooreThanJustaPodcast.co.uk. A Blogger on WestHamTillIdie.com a member of the West Ham Supporters Advisory Board (SAB), Founder of a Youtube channel called Mr West Ham Football at http://www.youtube.com/MrWestHamFootball, I am also the associate editor here at Claret and Hugh. Life Long singer of bubbles! Come on you Irons! Follow me at @Westhamfootball on twitter

2 comments on “Bet Cup ticket sales hit by problems

  1. Looks like the issues about digital ticketing raised here are coming home to roost!
    Would have thought the club would have covered all the potential problems with this daft scheme.
    Abandon now before 23rd August game and potential chaos!!

  2. If only this was the only problem!! Using the site on my phone was impossible, switched to tablet, also impossible. Finally using laptop managed to select 5 tickets then came up against the client reference problem. Nearly 2 hours to book 5 tickets, seriously needs to be ripped up and replaced.

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