News

Club freezes season ticket priority points

Photo of Sean Whetstone Sean Whetstone | 13:19 29/07/20

West Ham have announced they will freeze all priority points with immediate effect.

The club says they anticipate there may be a gradual or staggered approach enforced when allowing supporters to attend football matches across the country. In order to provide the fairest solution for all of our Season Ticket Holders all Priority Points totals will be frozen. This means that any points accumulated for the 2018/19 season will stay on your Season Ticket account for the 2020/21 season.

No Priority Points will be earned during the 2020/21 season.

The club has launched a microsite with frequently asked questions about 2020/2021 season ticket renewals at

The club have also confirmed that Band 5 season ticket holders can renew for one season by contacting our Ticket Office on 0333 030 1966. Two-year terms are also available, for the 20/21 and 21/22 season, which you will be able to purchase online.

Away season ticket holders have been told can renew their membership by calling the Ticket Office to confirm their interest in remaining on the scheme by Friday 28th August.  Any remaining spaces will be sold to those on the away scheme waiting list in priority order. To renew or join the waiting list please call the Ticket Office on 0333 030 1966. Please note that to renew or join, you must also hold a 2020/21 Season Ticket.

Reports of long waiting times of an hour or longer have been reported on the ticket office phone lines this week after the season ticket renewals were announced.

Share this article

Sean Whetstone

I am Season Ticket Holder in West stand lower at the London Stadium and before that, I used to stand in the Sir Trevor Brooking Lower Row R seat 159 in the Boleyn Ground and in the Eighties I stood on the terraces of the old South Bank. I am a presenter on the West Ham Podcast called MooreThanJustaPodcast.co.uk. A Blogger on WestHamTillIdie.com a member of the West Ham Supporters Advisory Board (SAB), Founder of a Youtube channel called Mr West Ham Football at http://www.youtube.com/MrWestHamFootball,

I am also the associate editor here at Claret and Hugh.

Life Long singer of bubbles! Come on you Irons!

Follow me at @Westhamfootball on twitter

‹ Previous
Next ›

0 comments

  • Eastendexile says:
    July 29, 2020 at 12:59 pm

    I have tried to speak to the ticket office two days running, yesterday it was a 142 minute wait when I last called!! Who is going to sit on a phone for that long! So I tried to email and the automatic response was we’re too busy to respond if urgent ring us !!!!
    I rang at 9-01am today and was told there was a 52 minute delay , so I still cannot get through . Why haven’t they put more staff on the phones when they know they will be inundated!!
    This is beyond frustrating!

Comments are closed.