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Confusion on football club ticket liability on refunds

Football clubs position on refunds for season ticket holders is unclear should the season be cancelled or games played behind closed doors. Most club ticket terms and conditions exclude liability for situations which are outside their control.

That could mean they will not be liable for any refunds due to a “force majeure”

Under the West Ham terms and conditions of purchased season tickets, it says: “The Club hereby excludes any liability for any loss, injury, costs, expenses or damage of any kind connected to any failure or delay by the club in carrying out any of its obligations under the Conditions of Issue which is caused by circumstances outside of its reasonable control; and any abandonment, postponement or cancellation of any matches.”

The Consumer Rights Act of 2015 guaranteed refunds and we could see test cases tested in the small claims courts if football clubs refuse to refund ticket holders.


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About Sean Whetstone

I am Season Ticket Holder in West stand lower at the London Stadium and before that, I used to stand in the Sir Trevor Brooking Lower Row R seat 159 in the Boleyn Ground and in the Eighties I stood on the terraces of the old South Bank. I am a presenter on the West Ham Podcast called MooreThanJustaPodcast.co.uk. A Blogger on WestHamTillIdie.com a member of the West Ham Supporters Advisory Board (SAB), Founder of a Youtube channel called Mr West Ham Football at http://www.youtube.com/MrWestHamFootball, I am also the associate editor here at Claret and Hugh. Life Long singer of bubbles! Come on you Irons! Follow me at @Westhamfootball on twitter

3 comments on “Confusion on football club ticket liability on refunds

  1. I think a reduction in the renewal fee will be a good gesture for the club to make

  2. I think the Chinese football league should be forced to sign Carlos Sanchez as a way of apology for this whole situation….. and the profits used to reimburse the supporters!!

  3. Even this shower wouldn’t consider that option surly. Could we get any lower 🤷🏻‍♂️😡

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