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London Stadium Survey 2019 results revealed

The results from the London Stadium survey 2019 are in with 4,358 match going supporters filling it out – we are able to publish today a true reflection of West Ham fan’s updated perception of the London Stadium, one year on from the last survey and 31 months after moving in. On the whole, perceptions have improved in the majority of categories in the last 12 months.

The supporter survey was promoted by several West Ham websites, blogs and social media channels.

After thirty months in the London Stadium do you believe that the move was a good idea?

Yes 49%
No 27%
Not sure 24%

This is a significant improvement since last year when only 22% said the move was a good idea.

When will the London stadium feel like our proper home?

It does already 20%
2-5 seasons 32%
6-10 seasons 18%
+10 seasons 9%
It never will 21%

If you are a season ticket holder do you plan to renew for next season?

Already have 12%
Yes 47%
No 4%
Not sure 11%
Not a season ticket holder 22%
On the waiting list 4%

This indicates that around 3,149 of those filling out the survey claim they are season ticket holders w

This means 532 (17%) say they have already renewed their season tickets, 1,989 (63%) plan to renew before the 31st May deadline, 183 (6%) say they will get up their season ticket at the end of this season and 445 (14%) are undecided at the moment

If you are a season ticket holder have you ever used ticket exchange functionality for matches you can’t make?

I never miss a game 20%
Yes sometimes 20%
Yes, every time I can’t go 10%
I prefer to sell it myself or forward to a friend or family 30%
Not worth it financially 17%
I prefer to leave my seat empty 3%

What is your view on the general matchday atmosphere at the London Stadium in terms of volume and support for the team?

Excellent 5%
Good 37%
Average 44%
Poor 14%

What is your view on the quality of stewarding and security taking into account the last game you attended at the London Stadium?

Excellent 2%
Good 22%
Average 45%
Poor 31%

What is your view on the quality, choice and price of food and drink within the London Stadium?

Excellent 2%
Good 15%
Average 42%
Poor 41%

What is your experience of the London Stadium sightlines and views of the pitch from your seat?

Excellent 21%
Good 44%
Average 21%
Poor 14%

What is your experience of travelling to and from the London Stadium taking into account walking, public transport or car?

Excellent 13%
Good 36%
Average 26%
Poor 25%

How do you rate your general match day experience at the London Stadium?

Excellent 7%
Good 48%
Average 34%
Poor 11%

West Ham has been criticised by some for not paying enough in the contribution to the running costs. Do you think West Ham should pay more?

Yes 22%
No 54%
Don’t know 24%.

Do you think West Ham will become a regular top six club within the next five years as a result of the move to the London Stadium?

Yes 14%
No 62%
Not sure 24%

Do you think West Ham will kick on to the next level and become a top four team within ten years as a result of the move to the London Stadium?

Yes 7%
No 70%
Not sure 23%

Do you think the West Ham board are doing a good job?

Excellent 3%
Good 36%
Average 45%
Poor 16%

How well does West Ham value you as a supporter and listen to fans concerns?

Excellent 2%
Good 20%
Average 47%
Poor 31%

These results together with 1,426 additional comments were sent to David Sullivan, David Gold,  Karren Brady, Tara Warren and Andy Mollet this morning.

The full 2019 results can be found HERE

For comparison here are the 2018 results & 2017 results


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About Sean Whetstone

I am Season Ticket Holder in West stand lower at the London Stadium and before that, I used to stand in the Sir Trevor Brooking Lower Row R seat 159 in the Boleyn Ground and in the Eighties I stood on the terraces of the old South Bank. I am a presenter on the West Ham Podcast called MooreThanJustaPodcast.co.uk. A Blogger on WestHamTillIdie.com a member of the West Ham Supporters Advisory Board (SAB), Founder of a Youtube channel called Mr West Ham Football at http://www.youtube.com/MrWestHamFootball, I am also the associate editor here at Claret and Hugh. Life Long singer of bubbles! Come on you Irons! Follow me at @Westhamfootball on twitter