Season ticket holders sent email by mistake


ticketsOver 50,000 West Ham 2016/2017 season ticket holders at the London Stadium received an unexpected email today thanking them for their recent booking.

Dear  xxxxxx

Customer No: xxxxxxx

Thank you for your recent booking from West Ham United. Please find your
order details below:

Booking Ref:
Seated Client: xxxxx
Membership:     Season Ticket Holder 2016/17

Total Cost: GBP 0.00

A source close to the ticket office apologised and explained that the Email was sent out my mistake by Hammers ticketing partner Ticket Master during an email activation process ahead of the new season.

Our source told us “As part of the new season set up TicketMaster are activating email accounts, apologies for any confusion this has caused.  I will liaise with them directly about this unplanned correspondence.”

Earlier today West Ham Vice Chairman, Karren Brady confirmed season ticket holders would received their access cards and welcome packs next week. Baroness Brady of Knightsbridge tweeted “Next week your access card and the welcome pack will arrive don’t worry you’ll get it in plenty of time for 1st game”

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I am Season Ticket Holder in West stand lower at the London Stadium and before that, I used to stand in the Sir Trevor Brooking Lower Row R seat 159 in the Boleyn Ground and in the Eighties I stood on the terraces of the old South Bank. I am a presenter on the West Ham Podcast called A Blogger on a member of the West Ham Supporters Advisory Board (SAB), Founder of a Youtube channel called Mr West Ham Football at,

I am also the associate editor here at Claret and Hugh.

Life Long singer of bubbles! Come on you Irons!

Follow me at @Westhamfootball on twitter


  • Norfolk Hammer says:

    I wish I did have a season ticket! I received one of these emails but gave not been able to get a season ticket for love nor money. Supporter for 50+ years, academy member etc. etc. etc. but that didn’t seem to amount to much when competing with the other 52999 “West Ham” fans. Where they came from I don’t know, I’ve been at UP with less than 20000 fans on numerous occasions. I know managing the move is challenging in the extreme but could more have been done to favour actual West Ham fans? So far, I’ve paid £20 for the Mrs and me to go on the waiting list last season and received no season ticket and no communication regarding our applications. This season I’ve paid another fiver each (discounted because we renewed our Academy membership) and still I have yet to receive anything but the dodgy email referred to above. Not good enough really.

  • JammerHammer says:

    Hi Norfolk Hammer,
    I got the email as well, thought it was a bit strange. I have 2 season tickets, but because of my work J know I won’t get to every game. Drop me a line

    • Norfolk Hammer says:

      Would love to share your season tickets but we live east of Norwich: could we work a practical solution? Massively appreciate the offer.
      PS My direct email is

  • West Ham Fan No 32 says:

    I couldn’t get season ticket either but am on waiting list and a claret member so that hopefully I can get some away tickets, I got the email at least two days ago, still waiting for my so called welcome gift as a claret member club have gone quiet on that…

  • norfolkhammer says:

    I’m a season tkt holder & got email today but it was abit gobbledegook

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