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Supporters face London Stadium ticketing challenges

children-queueing-for-ticketsSupporters continue to face various ticketing challenges under the new Ticketmaster system bought in to replace See Tickets for the move to the London Stadium.

Some supporters claim they have still not received their paper tickets for the Europa league match this Thursday or the Betway Cup game on Sunday. Some supporters say the tickets have been sent to old addresses while others have received their paper tickets twice in two separate envelopes.  One supporter told us he received another supporters ticket by mistake.

Fans calling the 0303 post ticket sales telephone number and waiting up to 45 minutes today for an answer have been told they can go to the ticket office on Thursday to get their ticket reprinted but with hundreds in a similar position that queue could run into many hundreds on Thursday evening and be reminiscent of the queues at the Boleyn ground ticket office.

The ticket office are checking whether they can activate the print at home functionality but those who have used that new functionality for the Bournemouth Premier League game have complained they are charged £2 extra in addition to their ticket booking fee for the privilege of printing at home even it must save the club and their ticket partner money from not printing and posting a paper ticket.

Season ticket holders are still waiting for their welcome packs and access cards despite being told they were posted out last week.

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About Sean Whetstone

I am Season Ticket Holder in West stand lower at the London Stadium and before that, I used to stand in the Sir Trevor Brooking Lower Row R seat 159 in the Boleyn Ground and in the Eighties I stood on the terraces of the old South Bank. I am a presenter on the West Ham Podcast called MooreThanJustaPodcast.co.uk. A Blogger on WestHamTillIdie.com a member of the West Ham Supporters Advisory Board (SAB), Founder of a Youtube channel called Mr West Ham Football at http://www.youtube.com/MrWestHamFootball, I am also the associate editor here at Claret and Hugh. Life Long singer of bubbles! Come on you Irons! Follow me at @Westhamfootball on twitter

3 comments on “Supporters face London Stadium ticketing challenges

  1. Ticketmaster have always been a bunch of bandits.I know because I have had so many problems with them when trying to buy concert tickets & other event tickets for my daughters.Having said that I have had as much trouble with other ticket sites as well.They love keeping you in a queue,assholes!
    I dont know why only our fans think they are being f@cked by them.Remember that Middleborough fans never got their tickets sent out in time for their play off final at Wembley.A whole section of them had to go queue at the ground to get them thanks to Ticketmaster.

  2. Yeah it aint just us Tone.I read about Ticketmaster problems in a rag one day.Fans from loads of clubs complaining.NFL fans in America were slagging them off as well.Mind you that serves them right for calling something football when they throw it haha 😀

  3. I might be wrong fellas but I’m sure Hull fans got shafted by them at this years PO Final.I believe they got their tickets for where they wanted to be,chosen themselves then just before the final they got an email from Ticketmaster saying they had moved them.I seem to remember reading some Hull fans who were livid about it.So no it ain’t just us unfortunately it seems!!!
    Mind you the anti board/OS move mob will feed on this.

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