We want your supporter feedback

Last year Claret and Hugh were selected by an independent panel to sit on the new West Ham United Official Supporters Board (WHUOSB) to represent our 96,886 registered website members who frequently use www.claretandhugh.info. 

Associate editor Sean Whetstone attended the first meeting organised by the club in the club store at the London Stadium on 29th November last year to represent the Claret and Hugh community.

With the next WHUOSB scheduled in February, we would like to hear from Claret and Hugh readers about the issues that frustrate you most.  Whether it be the stadium catering, matchday experience, stewarding, ticketing or merchandise to name such a few examples please drop us a line.

Claret and Hugh now have a dedicated Email address for feedback to us to take to the Official Supporters Board which is  ClaretandHughWHUOSB@gmail.com

Please provide as much detail as possible and include photos if applicable.

More information is available on the WHUOSB at https://www.whufc.com/fans

About Sean Whetstone

I am Season Ticket Holder in West stand lower at the London Stadium and before that, I used to stand in the Sir Trevor Brooking Lower Row R seat 159 in the Boleyn Ground and in the Eighties I stood on the terraces of the old South Bank. I am a presenter on the West Ham Podcast called MooreThanJustaPodcast.co.uk. A Blogger on WestHamTillIdie.com a member of the West Ham Supporters Advisory Board (SAB), Founder of a Youtube channel called Mr West Ham Football at http://www.youtube.com/MrWestHamFootball, I am also the associate editor here at Claret and Hugh. Life Long singer of bubbles! Come on you Irons! Follow me at @Westhamfootball on twitter

5 comments on “We want your supporter feedback

  1. Given that Sean has been given this place on the Supporters Board to represent the 96,886 members of the C&H community, do you think that now would be a good time to publish the criteria that you use to moderate posts?

    It appears to me, through my own personal experiences and the experiences of others that I read elsewhere, that you simply delete or don’t publish posts that you don’t agree with or that are in any way critical of yourselves, articles that you publish or the West Ham United Board of Directors. As I say, I speak from personal experience. I have had posts deleted or not published, simply because I have disagreed with the articles. I don’t use bad language, I am not offensive or abusive, I simply disagree with what either you or Sean say or express an alternative view.

    It’s my view that you do not represent the 98,886. You only represent the percentage of users that agree with you.

    • Perhaps you can remind me of the occasions when you have had your topics deleted as I don’t recall seeing you here since before moderation. Nor do I notice this one being deleted!
      1/Criteria: Abuse, swearing, personal attacks on anybody which bear no relation to the subject under discussion.

      I’ll make sure I keep an eye open and ensure yours are not deleted for any other reason although given that you appear to have made up your mind to answer your own question it may not be necessary

  2. Hugh, I appreciate your reply, thank you.

    The last occasion that a comment of mine was not published was on an article by Sean, highlighting a newspaper report about Chelsea being interested in Arnautovic, there was nothing new in the article it merely reiterated a newspaper report. I said it was unhelpful because it just added fuel to the fire, would increase both speculation and more importantly, belief that the story was true, especially as fans tend to give more credence to articles on C&H than the National press – obviously testament to you and Sean. I also said that such rumours were also likely to create extra unneeded animosity towards to Board. It absolutely did not meet the criteria above.

    There have been other occasions when my comments have not been published and I assure you that none of them have ever contained bad language, abuse or personal attacks.

    I have been banned twice, the first was for asking a question about David Sullivan which you deleted several times but wouldn’t tell me why, then eventually just cancelled my account. Again I wasn’t rude or insulting, I just asked why you repeatedly deleted the question rather than just answering or providing an explanation why you wouldn’t or couldn’t. The second occasion, I can’t remember the exact details but if you really want them I can retrieve them.

    I based my final comment on what I’ve said above, so I thank you for your reassurance and I will continue to contribute.

  3. Sorry, I should have said that the Arnautoivic/Chelsea article was in the summer, I’ve not commented since then.

    • Generally when banned that’s it Ray and I can’t recall anybody being reinstated twice so I find that more than a tad difficult to understand. The fact that you are still here after apparently being banned twice is impossible as once that action is taken the name goes on a banned list along with e mail address and it is impossible to return under the same name and address! I find it almost impossible to believe a comment was deleted because you considered something unhelpful and can’t recall having done so personally. If that indeed happened I apologise. I find it equally difficult to understand why you would see a comment critical of Sullivan deleted as we have hundreds of them. That we are pro board makes absolutely zero difference but again if it was done then I apologise but I must stress it’s incredibly difficult for me to understand that at all. However, you are still here and my reassurance stands

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