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West Ham reveal ticket refund policy

West Ham has tonight written to all 54,000 London Stadium season tickets advising hem of the refund policy should home games be played behind closed doors.

The communication from West Ham’s head of ticketing Nicola Key said:

“First and most importantly, on behalf of everyone at West Ham United, I hope you and your family are staying safe and well at this difficult time.

I am writing to update you ahead of the expected confirmation that the remaining fixtures in the 2019-20 Premier League season are likely to be played without fans in attendance.

You, the West Ham United fans, are the lifeblood of the Club and we share your disappointment now that it looks likely that you will not be able to give your loyal and passionate backing to the team in person at London Stadium, but we know you will be with us every step of the way supporting the Hammers from home.

We would like to reassure you that all Hammers fans, in the event this is confirmed, will be firmly at the heart of our thinking to ensure you remain central to the action and that our players still feel your passionate support.

We know each supporter will have different circumstances and factors to consider and the Club is committed to ensuring that your personal situation and requirements are treated with the utmost care and attention. We will work with you to find a solution for you to continue following the Club in the way you wish.


With the wide acknowledgment that our final five home fixtures of the 2019-20 campaign will most likely be played without supporters present, the Club can confirm that you, as a valued Season Ticket Holder, will be credited the pro-rata value of the remaining five home matches, which can be used to reduce the cost of your 2020-21 Season Ticket, or receive a refund. The same will apply for Women’s Super League Season Ticket Holders.

Opting to take a credit will be an easy and convenient way for you to guarantee your seat for next season and in doing so also lock in a price freeze for your 2020-21 Season Ticket*, as well as, of course, helping to support your Club through these testing times.

Additionally, Club Cash balances will be extended to 31 July 2021, so you can credit this against your 2020-21 renewal safe in the knowledge that funds will be held securely and will be used only upon your confirmation when the 2020-21 renewal process is opened.


The Club will work with our fans in these times to support any Season Ticket Holders who wish to retain their seats in the event of a change of circumstances. The Club will contact supporters directly at the appropriate time with further information.


West Ham United can confirm that a credit will be issued to the value of each match ticket purchased for any outstanding Premier League home fixture in the 2019-20 campaign, with the option to use that credit for any future match, including the equivalent seat for the corresponding fixture in the 2020-21 season if played in front of fans, or a refund. The same will apply for any away tickets purchased for Premier League fixtures or any remaining home Women’s Super League fixtures.


As soon as it is confirmed by the Premier League that the remaining fixtures are to be played without supporters present, the Club will again personally contact fans by email regarding the process for credits and refunds to be administered when our Ticket Office team will be on hand to personally answer any questions supporters may have following the receipt of their communications.

West Ham United would like to thank you for your loyal support, patience and understanding during these times.

We would also like to reiterate our sincere thanks to the selfless NHS staff for their tireless devotion and key workers around the country who have provided vital services during this time.

Please stay safe and well, and we look forward to welcoming you back to London Stadium as soon as possible.”


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About Sean Whetstone

I am Season Ticket Holder in West stand lower at the London Stadium and before that, I used to stand in the Sir Trevor Brooking Lower Row R seat 159 in the Boleyn Ground and in the Eighties I stood on the terraces of the old South Bank. I am a presenter on the West Ham Podcast called MooreThanJustaPodcast.co.uk. A Blogger on WestHamTillIdie.com a member of the West Ham Supporters Advisory Board (SAB), Founder of a Youtube channel called Mr West Ham Football at http://www.youtube.com/MrWestHamFootball, I am also the associate editor here at Claret and Hugh. Life Long singer of bubbles! Come on you Irons! Follow me at @Westhamfootball on twitter

One comment on “West Ham reveal ticket refund policy

  1. Our family has 5 season tickets. But several of us that go are in our 60s. My current feeling is that I am unlikely to want to go to a game this or next season until a vaccine is available. I hope the club recognise this and allow us to perhaps not buy the 20/21 season tickets until that time but keep the option to buy back in when the vaccine is generally available.

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