CandH campaign to end premium line rip off

Sean Whetstone

8 years ago

Categories: News, Whispers

Today ClaretandHugh are calling for an end to the Premium line rip off number for the ticket office.

Many supporters continue to receive large mobile phone bills after calling the West Ham ticket office. 0871 numbers are regarded as premium numbers and not included in any mobile call plans.

West Ham do point out the costs in the small print on the website. The cost to the ticket office phone line is 13p per minute plus an access charge from the caller’s phone operator.

Three and Virgin Mobile charge their customers 45p per minute access charge to call 0871 numbers so the combined cost is 58p per minute.

EE charge their customers 50p per minute access charge to call 0871 numbers so the combined cost is 63p per minute.

O2 and Vodafone charge their customers 55p per minute access charge to call 0871 numbers so the combined cost is 68p per minute.

If you use a landline, the following rates apply:

BT charge their customers 11p per minute access charge to call 0871 numbers so the combined cost is 24p per minute.

Virgin Media charge their customers 11.25p per minute access charge to call 0871 numbers so the combined cost is 24.25p per minute.

Sky charge their customers 11.5p per minute access charge to call 0871 numbers so the combined cost is 24.5p per minute.

Many supporters complain they no longer have access to a landline and that their mobile is their only way to call the ticket line. Although the new ticket office website offering has improved there are still a number of tasks which you need to call the ticket office. These include upgrading a junior ticket and checking or using your Ecredit balance.

Today, we are calling for an end to this rip off line. If you support this campaign sign our online petition here. http://www.thepetitionsite.com/en-gb/809/708/558/say-no-to-0871-ticket-office-number/