West Ham have announced they will freeze all priority points with immediate effect.
The club says they anticipate there may be a gradual or staggered approach enforced when allowing supporters to attend football matches across the country. In order to provide the fairest solution for all of our Season Ticket Holders all Priority Points totals will be frozen. This means that any points accumulated for the 2018/19 season will stay on your Season Ticket account for the 2020/21 season.
No Priority Points will be earned during the 2020/21 season.
The club has launched a microsite with frequently asked questions about 2020/2021 season ticket renewals at
The club have also confirmed that Band 5 season ticket holders can renew for one season by contacting our Ticket Office on 0333 030 1966. Two-year terms are also available, for the 20/21 and 21/22 season, which you will be able to purchase online.
Away season ticket holders have been told can renew their membership by calling the Ticket Office to confirm their interest in remaining on the scheme by Friday 28th August. Any remaining spaces will be sold to those on the away scheme waiting list in priority order. To renew or join the waiting list please call the Ticket Office on 0333 030 1966. Please note that to renew or join, you must also hold a 2020/21 Season Ticket.
Reports of long waiting times of an hour or longer have been reported on the ticket office phone lines this week after the season ticket renewals were announced.
