Digital season tickets make no sense

Sean wrote in a blog earlier today that there is some concern over the possibility of West Ham deciding to go down the digital season ticket route next season.

Quite rightly he expressed confusion as to first why that would be considered necessary given the problems it could cause for less tech individuals and older people generally.

I intended to write my own piece on it after being notified by a ClaretandHugh FB follower of what was going on.

He renewed his season ticket yesterday and wrote to me explaining that he’d been told the same as Sean discovered later in the day.

When I asked how and where it would be delivered on the smart phone he said, talking of the guy he’s spoken to when renewing: “He wasn’t sure whether it was straight to your phone or in an email – some sort of Barcode or QR. I imagine there will be more to it to prevent you just ‘forwarding’ it to another person? “

Another commented on our website forum: “How would a digital season ticket work in regards to my sons ticket? He’s to young to have a mobile phone?

Frankly, like Sean, I simply don’t get it as it is completely unnecessary given that all covid restrictions are planned to be off by the time next season around.

The card season ticket isn’t something that is handed from person to person so there’s no chance of it causing infection.

If there’s anybody at the club who can explain why this is even being considered it would be good to hear from them.

Thus far all they have told us by e-mail is: ‘Ticketing protocols are being finalised and we’re currently following the guidance issued to us by government, SGSA and the Premier League’

Ok but it makes little sense and will confuse many if that’s the way they decide to go.