Not very considerate to those of us who are not local & already have a long journey to get to the game & then have to allow goodness knows how much extra time to visit the ticket office ???
Irons fan fury as digital ticket meltdown grows
West Ham’s seemingly well planned digital season tickets only shocker is meeting growing fury from the fans.
ClaretandHugh has made its position clear; the vulnerable – and others who want them -must he given their usual cards. We will continue to fight for the old, powerless and those who are lost within new technology. We have no intention of letting this one go.
Expecting old people to simply get on with it should they be in such positions is not right – nor is keeping them standing in the rain to get a ticket printed out by the club.
We can do better than this – if Man United and Liverpool have managed it so can we!
Meanwhile here are some random comments on the growing controversy from Claretandhugh readers:.
- I sincerely hope that our board reconsider this strategy, match day support is the life blood of the club, we come in all shapes, sizes, ages and physical levels, surely we can’t have a system where those that need the most help are asked to endure the most arduous task!
- All we keep hearing from football is the game is nothing without supporters.
The club(like others) are at a crossroads with many of our supporters having got used to not going. The club should be doing everything it can to make our lives easier. We’ve lost many fans disillusioned with the move to the athletics stadium. We’ve lost many others disillusioned with the atmosphere around the club, it’s no longer we’re all in this together, it’s faceless stewarding, take it or leave it attitude. We are now about to potentially take out a lot of older supporters who don’t do digital and online.We are also taking out people who share season tickets as they have done for years who maybe can’t afford one on their own. This club alienates itself from its true supporters. All these committees and boards are worthless, they pretend they are engaged and they are not, it’s lip service. Man U, Liverpool, the two most successful clubs found an easy way. Did the old cards need changing? NO, or let people have the option, it’s not hard. Six months ago they are begging to get us back, now they don’t care, they’ve sold the season tickets so stick two fingers up at those mugs again.
I’ve had my ticket for nearly 40 years, this isn’t the club I grew up loving.
This club is about greed and stuff anyone who needs help.
- You couldn’t make it up.
- What’s to stop me printing my Digital Ticket off at home and then passing it on to someone else (or forwarding the email)? What’s the reasoning behind this move? I thought it was to do with Security, knowing who was in a specific seat etc.I’ve heard about people who share Season Tickets and have myself allowed my Card to be used my someone else in my Family when I’ve been unable to attend for some reason – the Club don’t like you doing this and this ham-fisted, Ill thought-out Digital Ticket Scheme is wide open to abuse.Has it anything to do with the Covid paranoia that has gripped our society? I can’t see the point of it!
- So to watch football now I have to have a ticket app and a vaccine passport app on my phone, after traipsing halfway round Stratford. I miss the days when for a big game you just went to Upton Park early, lined up and paid 10 bob to stand on the North Bank.
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I’m struggling to identify the benefits – seems to be an awful lot of disadvantages though. I hate change for change sake – and this seems just that to me. I’ll certainly be notifying the club of my opposition.
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What happens when your phone runs out of charge or just breaks down as you approach the turnstile. Card for me and all us oldies please
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Also it is amazing how many people do a lot of mucking about with their phone at the front of the queue, and how often the scanner can’t read the barcode or QR code first time – QR or barcode on paper is much quicker!