Supporter pleas fall on deaf ears
Senior stakeholders from the club virtually met supporters’ groups this evening but the ticket office refused to concede and instead insisted those who can not use a mobile phone or print from home would need to visit the ticket office to have a ticket printed out ahead of each and every game.
Hammers United put out a statement following the meeting saying:
To confirm that digital tickets will be used for the Betway Cup match and the first three home Premier League games. Supporters without phones/computers will need to go to the ticket office on matchday and ask staff to print tickets off for them. It is advisable to get to the ticket office well in advance of the KO off time. Some members have expressed concern and we have asked the club for another meeting where we will raise these concerns and ask the club to consider all options.
Manchester United and Liverpool are leading the way by giving choice to their supporters by demonstrating they care about those with disabilities or without access to technology. West Ham claims to be an inclusive club but in this regard, they are discriminating against a minority of their fanbase who struggle with technology.
Feel free to email ticketoffice@westhamunited.co.uk and copy in supporterservices@westhamunited.co.uk if you disagree with the club’s stance on this issue.