West Ham ranked bottom for away day experience
Swansea were ranked top followed by Southampton and Middlesbrough while Everton were third from bottom and Palace second from bottom.
The FSF Annual report says: “The 2016/17 season saw the launch of the English Football League (EFL) Away Fan Experience Campaign.
“In April 2017, the EFL hosted a seminar attended by club representatives at which the FSF addressed why away fans are so important. The main thrust of the meeting was to provide detailed feedback on the findings of a series of “mystery shops”. The FSF helped to recruit the “shoppers” meaning the feedback was credible, honest and by genuine fans. Each fan followed a process that took in the purchasing of tickets, visits to the club website and the purchase of food and drinks, with various other assessments undertaken on the way.
We’ve crunched the numbers provided on Premier League clubs and produced a league table based on the average scores from almost 1,500 supporters.”