Content Moderation

Claret & Hugh – User-Generated Content Moderation Policy

Code of Conduct

  • No swearing, hate speech, or discriminatory language is permitted.

  • Personal attacks, spam, or defamatory content will not be tolerated.

  • All contributions should be relevant to West Ham United and respectful of other users.

Moderation Process

  • Automated detection: All user submissions are screened by keyword filters to flag potentially offensive content.

  • Manual review: Every flagged submission is manually checked by our editorial team before approval.

  • Takedown times: Inappropriate content is removed immediately upon detection (usually within minutes).

  • Repeat offenders: Offending posts are discarded, and any future content from the associated email address and IP is automatically banned.

  • Feedback process: Where appropriate, users are notified by email about why their submission was rejected.

Claret & Hugh – Editorial Standards Policy

Principles

Our editorial team, including editors, staff writers, and contributors, follow strict professional standards to protect the integrity of our reporting.

  1. Hate Speech & Offensive Content

    • No swearing, hate speech, discriminatory language, or personal abuse is permitted in any article or comment.

    • Articles must be respectful and avoid inflammatory content.

  2. Fact-Checking & Accuracy

    • All match reporting is fact-checked using the latest Wyscout software and verified against official statistics.

    • Transfer rumours are only published once double-verified with trusted sources (e.g., established journalists, official club statements).

    • Rumours from unverified social media accounts are not published without corroboration.

  3. Evaluation of NSFW Content

    • Explicit, pornographic, or otherwise NSFW material is strictly prohibited.

    • Imagery used in articles is limited to football-related content, free of violence or adult themes.

  4. Editorial Independence

    • Contributors must disclose any conflicts of interest.

    • All editorial content reflects Claret & Hugh’s commitment to fair, balanced, and accurate reporting.

  5. Corrections & Accountability

    • If inaccuracies are identified, corrections are issued promptly and transparently.

    • Readers can report concerns via our contact form or email.