Thousands of West Ham season ticket holders received an email from the club this evening informing they were not successful in the ballot for a golden ticket for Saturday’s game against Manchester United in the London Stadium.
Around 28,000 unlucky supporters including us here at Claret and Hugh received an email which told them
“You have unfortunately not been successful in our ticket ballot for this Saturday’s Premier League fixture v Manchester United.
All supporters who were successful in securing a ticket for this fixture will not be eligible to enter the ballot again until every other Season Ticket Holder wishing to attend has been given the opportunity to do so while capacity remains restricted. This will give you a greater chance of securing a ticket for our next home fixture v Crystal Palace on 16 December.
You will be refunded for this weekend’s fixture automatically by your original payment method on the 11 December, or via Club Cash if you have selected that option, which also comes with a 10% bonus.
We share your disappointment that not all of our loyal Season Ticket Holders will be at London Stadium in person this weekend, giving their fantastic backing to the team – you will be missed. However, this is an important and positive first step towards having all 60,000 supporters back together as soon as it is safe to do so.
There is huge positivity around the Club following the team’s strong start to the Premier League season and having our supporters back will only increase that feel-good factor.
We look forward to welcoming you back to London Stadium as soon as possible.
Come on you Irons!”
Those lucky enough to receive an email awarding them a ticket got the following Email:
We are delighted to confirm that you have been successful in our ballot and have secured a ticket for this Saturday’s Premier League fixture v Manchester United, kick off at 5.30pm.
Football simply hasn’t been the same without our loyal and passionate supporters and our Board, players, management and staff cannot wait to welcome you back to London Stadium again. Our staff have worked and continue to work extremely hard behind the scenes to ensure our readiness for your return, so you can enjoy the match in a safe and enjoyable environment.
In line with Sports Ground Safety Authority, the Club has produced a full and comprehensive Safety Guide and Code of Conduct for supporters, which we ask you to read carefully and agree to comply with the rules and guidelines, in order to stop the spread of COVID-19 and increase the chance for many more of your fellow Hammers to join you at London Stadium as soon as is safely possible.
COMPLETE THESE NEXT STEPS Please read and complete the next steps below carefully. Please note, you will only receive your digital tickets once you have completed the first health questionnaire, which must be completed before 3 pm tomorrow. Y
You’ll need your Client reference number to hand 1. Read Code of Conduct READ NOW 2. Submit online health form by Thursday 3 Dec 3 pm (must do, or will result in you not receiving your digital ticket)
COMPLETE FORM 3. Re-submit online health form by Friday 4 Dec 5pm (must do, or your digital ticket will not be activated)
COMPLETE FORM IMPORTANT MATCHDAY INFORMATION The Club is looking forward to safely welcoming fans back to London Stadium. The health, safety and wellbeing of everyone attending West Ham United fixtures is always our top priority, so please take the time to read the important safety information on our website to ensure you are fully informed before travelling to London Stadium. We ask that fans planning to attend West Ham United matches comply with the guidelines
Were you one of the lucky 2,000 who got a lucky ticket? Let us know here at Claret and Hugh
Think this was sent a day early wasn’t it ? I was notified I was in the ballot but not received any emails either way, I thought they were notifying us today ?