Q1: Thinking about your last contact with the West Ham ticket office how do you rate them?
Good 45%
Average 23%
Excellent 16%
Poor 8%
Terrible 7%
Q2: How do you rate West Ham ticketing partner Ticketmaster?
Average 40%
Good 26%
Poor 16%
Terrible 14%
Excellent 5%
Q3: Do you think the ballot system to allocate 10% of away tickets is fair?
Yes 35%
No 65%
Q4: Do you think the current priority points system needs to be reviewed?
Yes 56%
No 44%
Q5: Do you think that the Ticket Exchange and Forwarding scheme needs to be improved?
Yes 66%
No 34%
Q6: Should the age limit of junior season ticket be raised from Under 16 to Under 18?
Yes 65%
No 35%
Q7: Should Club Cash balances be rolled over the following season?
Yes 96%
No 4%
Q8: Should the ticket office tell supporters what queue number they are in the season ticket waiting list?
Yes 96%
No 4%
The short survey was completed by 450 supporters. The results were shared with the club and subgroup members at last night’s OSB ticketing subgroup meeting together with 128 additional comments from the survey and 15 additional emails containing 4,830 words of feedback.
The club will be publishing a summary of last night’s meeting in the next few days.
