Canning Town Len tears the reasoning for West Ham’s digital season tickets decision apart and explains why he will forever be ‘Brady Out!’
Yesterday, on a day dubbed ‘Freedom Day’, West Ham United offered it’s loyal season ticket holders very little of it.
Senior stakeholders from the club virtually met supporters’ groups yesterday evening and confirmed that Season Ticket Holders will receive their ticket digitally on a smart phone on a game-by-game basis.
Although many won’t see the digital ticket too much of a change – it’s the ‘game-by-game’ basis element that really slams the door on real personal choice, with the club insisting those who can not use a mobile phone or print from home would need to visit the ticket office to have a ticket printed out ahead of each and every game.
It’s a digital dystopian scene, outside a rented stadium, that only a club like West Ham United could offer it’s fans – and I would like to very quickly tear apart the reasoning West Ham have offered, to get to this scenario…
Paul Colborne of Hammer’s United kindly posted this explanation from the club on Facebook:
‘The reason the club are introducing digital tickets is because a traditional ST card is linked to a specific seat. Should there be any reason why you may have to take a different seat for a match (such as if the club has to restrict capacity or introduce social distancing) the ST card won’t tell you or any security person where you are supposed to be.’
This shows a sheer lack of understanding from the club, of the technology on offer. The whole purpose of QR codes is to offer an automation, an instruction that happens the moment it is scanned. Therefore, the QR code can tell you or security anything about your assigned seat right up until kick off – you just hold it up to your smartphone camera. But it’s like the club are saying “we don’t use mobile phones or technology like that” – which is ironically the point many fan groups are relaying to the club about Season Ticket Holders. Some just don’t use tech like that, and there are many reasons why.
Furthermore, the club seem keen to pat themselves on the back for offering a facility to transfer your ticket to a friend (for a fee of £2) with this new technology. Admirable, but virtually the same automation that changes the name will be used to change the seat location. It’s little things like this that make you lose respect for people that offer reasons like the above. It’s a very flimsy argument – especially when Liverpool and Manchester United don’t see it that way.
It’s almost like we have accepted that some time in September, restrictions will take place in the stadium, even before we have kicked a ball in anger. Meanwhile, Liverpool and Manchester United are welcoming their fans back to their home, taking all the responsibility of the eventualities from them, allowing them to enjoy their football once more.
West Ham have made a decision on the match day experience, made by people who don’t understand the match day experience. Not one person who came to this decision will need to change arrangements for themselves – every fan will.
Don’t assume that the club has thought about such things, you would be surprised at the level of ‘problem solvers’ there actually is at the club, in my experience. Adding steps to the customer journey is a complete no-no in event space. Queuing and waiting is the enemy of spending. But remember that West Ham United PLC gave up their right to earn all the cash on a match day, and now comes more fallout from that decision, which will always affect the loyal fanbase. This is why I will always be ‘Brady Out’.
I commuted for 30 years, and I was on that train checking my ticket was there every couple of minutes or so, tapping my back pocket – that tangible assurance that everything was there. This isn’t a condition exclusive to me, or people with my ‘condition’ and I certainly don’t need the help of a fan group to put my case to ‘football people’ who only pretend to understand. This is because whatever the reasoning you want to make about this ticketing issue, it’s about what punters want, not need. If you are a miserable old sod that just doesn’t want to change – that’s good enough for me. Personally, I think if you are that type of fan, you are literally being discriminated against – technology divides many, but it should always be challenged if it doesn’t make your life any easier. COVID-19 doesn’t change that fact.
But all it does is make me wonder, if I can do that, what the hell is West Ham United’s piss poor excuse?
UPDATE: Stakeholders of the club have now stated that the e-Ticketing IS NOT confirmed, and should be confirmed at the end of this week.
How very flaky.
I ask myself HOW can the people who are the custodians of this club get this decision So Wrong? They seem to have made these decisions in complete isolation and without the necessary feedback and consultation with supporters? But this always seems to be the hardest part for our owners.
This high handed arrogance IS Breathtaking and the reason why so many people have campaigned to see them gone. They drunkenly stumble from one controversy to the next… and I wonder that maybe someone with idle hands started believing their own hype.
I have always suspected that Brady ticks many of the boxes for having the traits of a Sociopath and I feel somehow that this issue has her fingerprints all over it.
If indeed they want to push the narrative that West Ham is a family-run club, then they need to run it for the families and generations of supporters and not for the generations that have not yet been born… I hope that they will see sense and correct this nonsense before it becomes a car crash of much bigger proportions!
Accusations of drunk driving seem to be extreme?
COYI
I hope that you take it as seriously as most of us do instead of picking holes?
If they were drunk it might explain some of the decisions made in the past (e.g. appointing Avram Grant) and this current one about ticketing. The worrying thing is they’re not drunk!