Club thank fans after replay ticket chaos

West Ham this afternoon reacted to angry fans who had been held online trying to book tickets for the FA Cup replay clash with Liverpool by thanking them for their patience.

But it did little to calm fans who had seen the club’s ticket buying operation go into meltdown as fans tried to get through with some claiming the website had crashed as well.

A club source explained that they had been hit by unprecedented demand and made it clear that they were deeply grateful to supporters for their patience.

And he added that the solution was to join the club’s academy membership or join the club’s automatic cup scheme saying that five and half thousand tickets had been sold today by 3 pm.

phoneBut that did nothing to calm fans, some of whom had been on to the ticket line for hours with @NeilTidd1969 contacting us to say: “I’ve been on trying for LFC Tickets 3 1/2 hours, got to third and was then bumped back 82nd I’ve never felt more let down or angry 12p a minute .. the website crashed every time too.  It was chaos.

“I’ve had it. I am so upset. In the end I was on for four and a half hours in total at 12p a minute and when I was bumped back to 82nd and then 15th.


I am so upset. It was today. 4 1/2 hours in total at 12p a minute, get to 2nd in queue then bumped to 82nd back to 15 then line went dead. I’m that upset I’ve just binned 30 years worth of shirts.
Many other fans contacted us to claim they had been on for hours and that the line had quite simply gone into meltdown.

About Hugh5outhon1895

Hugh Southon is a lifelong Iron and the founding editor of ClaretandHugh. He is a national newspaper journalist of many years experience and was Bobby Moore's 'ghost' writer during the great man's lifetime. He describes ClaretandHugh as "the Hammers daily newspaper!" Follow on Twitter @hughsouthon

5 comments on “Club thank fans after replay ticket chaos

  1. Someone needs to explain to the club spokesperson what unprecedented means. Exactly the same thing happened to me and many others when we joined the queue to buy extra season tickets before the season started. Unprecedented my hairy ar5e!!

  2. Uh? How can you be restricted to lousy 3G in a global city?

  3. I get the frustration and disappointment, and the club clearly have failed to manage demand and hope future sales at the OS and other games will be better. However, binning 30 years worth of shirts??? Overreaction there. Why not go support Millwall at the same time, they have plenty of seats available?

    • Can I say that was me I can’t get up very often my brothers ashes are outside the main gate I wanted to say goodbye….I probably won’t get a chance again ..
      Oh but the shirts are rescued. BTW calming down. was my wife’s birthday yesterday whole day was ruined and yes it was how I felt. Over reaction maybe but I can’t afford a £30 phone call for nothing. ..

      • Tiddy, no one should be made to pay for a £30 phone call because of their incompetence. I hope you take your complaint up with the appropriate management. None of the details you mention are in the story – the way it reads is: man gets upset about stupidly long phone call and has a tantrum. No back story. So you’re right to get upset.

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