The crazy cost of not getting a replay ticket



Some things have to be done… and this is one of them.

There is little point in ClaretandHugh – or any other independent website claiming it is here for the supporters – if it doesn’t raise their perfectly justified complaints.

Last week we drew attention to the wicked problems people were encountering in trying to book their tickets for the Liverpool FA Cup replay.

The club responded by thanking them for their patience and declaring there had been an unprecedented demand.

Ok understood but we really don’t believe that any fan should face the sort of phone bill shown above and submitted to Twitter by @NeilTidd1969. He still hasn’t been able to get his ticket booked.

Whatever the problem is we call on the club to solve it.

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Hugh Southon is a lifelong Iron and the founding editor of ClaretandHugh. He is a national newspaper journalist of many years experience and was Bobby Moore's 'ghost' writer during the great man's lifetime. He describes ClaretandHugh as "the Hammers daily newspaper!"

Follow on Twitter @hughsouthon


  • Boleyn Boy says:

    Given that WHU receives a split of the revenue on such calls, it is in their interest to keep people queuing as long as possible… what, cynical – moi?

  • West Ham Fan No 32 says:

    IMHO the club should reimburse anyone the amount of these calls that were caused by a glitch or whatever in the system, there should be grounds for complaints to be investigated, the Daves have been in retail long enough so they should be able to organise that.

  • TJ13 says:

    Claret and Hugh here for all supports? Yeh what a joke. In the past 3 months l have approached C&H 3 times in regards to submitting articles to be published on there site. I have also sent them a link to the first article published by WHW, now l get it l really do I’m an unknown from Australia that nothing is known about except obviously a hammer fan. BUT WHAT ABOUT SOME COURTESY OR HAS C&H GOT TO BIG TO EVEN SEND A RESPONSE. ITS US FANS THAT READ THE ARTICLES AND ADDS EVERY DAY MAKING THEM A LOT OF MONEY IN THE PROCESS AND THEY SAY THERE HERE FOR THE FANS? I THINK NOT!! WHW PUBLISHED WITH ENCOURAGEMENT OTHERS AT LEAST ANSWERED.

  • TJ13 says:

    That’s so poor ova 3 hours for what? What’s the excuse? We didn’t expect that many people wanting tickets don’t cut it, we’re playing LIVERFOOLS with a huge chance of winning!! They ain’t scored against us in 3 games this season and we have hit 5. We’re dominating them this year. I would give my left testi to be able to jump on a plane and get there for the game. Surely the club must have known at home there would be a strong interest from fans. WHU V LIVERFOOLS IN FA CUP AT HOME OH YEH IM STARTING TO GET AROUSED LOL

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