Booking fees for buying tickets over the telephone from West Ham’s new ticket partner Ticket Master have increased by 30% to £1.95 per ticket. Under the current contract with See Tickets at the Boleyn Ground, Bondholders/Season Ticket Holders/Academy and Youth Academy Member pay £1.50 per ticket. However, buying tickets online for the Olympic Stadium will remain the same at £1 per ticket booking fee.
A source close to the ticket office told Claret and Hugh
“Unfortunately, this was a tough decision but we took in the fans view on the problems encountered with the current box office particularly in the time spent waiting on the phone due to the small size of the See Tickets call centre”
The source added “It’s tough to find an improved system at the same cost, Ticket Master offer a better service but for this, supporters will have a slightly higher charge applied to their transactions. We have battled hard to keep the online the same and this is where biggest improvement in terms of demand and also usage will be seen”