The hidden West Ham tax

ratWith Friday’s 5pm deadline of £75 season ticket deposits fast approaching many season ticket holders will be taking to the West Ham Ticket office hotline over the next few days.

The West Ham 0871 529 1966 number is regarded as a premium rate number with West Ham sharing revenue with a telecoms provider based on the length of time you remain on the phone.

While the pricing starts at 10 pence per minute from a BT land line it can cost as much as 41p per minute from a mobile phone and 0871 numbers are never included as part of your monthly call package.

This has left some Hammers fan facing an unexpected bill of more than £4 for each 10 minute call to the Ticket office at the end of the month. In 2013 the Government outlawed companies using these premium rate numbers for post sales, customer services or complaints but West Ham have stuck firm in their continued use of these numbers and claims a loop hole that they are used for sales transactions only.

While many ticket transactions can be now be done online through the website there remains certain processes that can only be achieved by ringing the premium rate number. For example if you want to use any Epurse credits to pay for a ticket or the £75 deposit you need to call the premium rate number to achieve this.

Claret and Hugh calls on West Ham to stop ripping off their season ticket holders and loyal customers by charging up to 41p to buy tickets and instead change their number to a London geographical number which would be free to call in most people’s monthly mobile call allowance.

From the 1st July Ofcom is forcing companies such as West Ham to clearly advertise the cost of these calls and the service charge West Ham will make from it’s customers calling them.


About Sean Whetstone

I am Season Ticket Holder in West stand lower at the London Stadium and before that, I used to stand in the Sir Trevor Brooking Lower Row R seat 159 in the Boleyn Ground and in the Eighties I stood on the terraces of the old South Bank. I am a presenter on the West Ham Podcast called MooreThanJustaPodcast.co.uk. A Blogger on WestHamTillIdie.com a member of the West Ham Supporters Advisory Board (SAB), Founder of a Youtube channel called Mr West Ham Football at http://www.youtube.com/MrWestHamFootball, I am also the associate editor here at Claret and Hugh. Life Long singer of bubbles! Come on you Irons! Follow me at @Westhamfootball on twitter

7 comments on “The hidden West Ham tax

  1. Well said Hugh! It has long time annoyed me that it takes a minute or two just to go through the options sometimes, let alone the time spent on hold whilst being urged to hang on as they value my call etc etc .

  2. It pays for the fat mans chewing gum in a season

  3. It’s the 100% tax you are paying for Zero entertainment,
    But that’s life today pity you can’t Skype them for free ( Job for Nolan )

  4. there going to make a Waterboy2 & kevin bloody Nolan as got the part

  5. Come on we’re talking about Sullivan here. He’s made a fortune with premium lines! I’d at least hope someone will talk dirty to me if I’m paying 41p a minute.

    And I’m so tired of seeing BFS throwing his gum on the ground. He might be making 2.5m quid a year but you can’t buy class and manners.

  6. That’s £24 per hour you can get more than dirty talk for that Pennsylvania,
    You don’t get class from the Midlands the don’t call it the Black Country for nothing,
    Nolan could never run as fast as Waterboy Rick they will have to have a standing and a stunt man,Thats O,Brien and Jarvis covered,
    BFS OUT ( can we do that over the internet)

  7. ok bubs what about the chewing gum carrier? is he even fit to do thatas for the peeps who love bfs must have more money than sense

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